Privacy Policy

Effective Date: September 2, 2026

Only Floors (“Only Floors,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit theonlyfloors.com, request an estimate, communicate with us, or participate in our SMS messaging program.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

First and last name

Phone number

Email address

Property or project address

Information about your flooring or remodeling project

Flooring preferences and product selections

Appointment and estimate information

Photos or documents you submit

Information provided through website forms

Communications you send to us by phone, email, website form, or text message

SMS opt-in and opt-out records

We may also automatically collect certain technical information when you visit our website, including:

IP address

Browser type

Device type

Operating system

Pages viewed

Time and date of website visits

Referring website or advertising source

Approximate geographic location

Cookie and tracking information

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries

Provide flooring estimates and consultations

Schedule measurements and appointments

Prepare quotes and proposals

Communicate about current or potential projects

Provide customer support

Confirm appointments

Send appointment reminders

Provide project and scheduling updates

Answer questions about products and services

Follow up regarding requested estimates or services

Process and maintain customer records

Improve our website and customer experience

Analyze website traffic and advertising performance

Protect our website and business from fraud or misuse

Comply with applicable legal requirements

Send SMS communications when you have provided appropriate consent

We may send promotional or marketing communications only when permitted by applicable law and when the appropriate consent has been obtained.

3. SMS Messaging and Opt-In Information

Only Floors may offer customers and prospective customers the option to receive SMS/text messages.

You may opt in to receive text messages by providing your mobile phone number through an Only Floors website form or another authorized opt-in method and affirmatively agreeing to receive text messages.

SMS consent is voluntary.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Only Floors.

Our SMS communications may include:

Responses to estimate requests

Appointment scheduling

Appointment confirmations

Appointment reminders

Measurement scheduling

Quote and estimate follow-ups

Project updates

Customer service communications

Requested service information

Promotional or marketing messages when separately authorized

Message frequency varies based on your interaction with Only Floors.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP.

You may reply HELP for assistance.

4. SMS Opt-In Data and Consent — No Sharing

We do not sell, rent, trade, or share your mobile phone number, SMS opt-in information, or SMS consent with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

This restriction applies specifically to mobile phone numbers, SMS opt-in records, and consent collected for our text messaging program.

We may use service providers that assist us in operating our communications systems, customer relationship management systems, website, scheduling systems, or SMS infrastructure. Such providers may process information only as reasonably necessary to provide services on our behalf and are not permitted to use SMS opt-in information for their own marketing or promotional purposes.

5. How We May Share Other Information

We do not sell your personal information.

We may disclose limited personal information to service providers that perform business functions on our behalf, including:

Website hosting

Customer relationship management

Scheduling

Communications services

Analytics

Payment processing

Customer support

IT and security services

These service providers receive information only when reasonably necessary to perform services for Only Floors.

We may also disclose information when required to:

Comply with applicable law

Respond to lawful government or court requests

Protect our legal rights

Prevent fraud, abuse, or security threats

Protect the safety of our customers, employees, or the public

Again, SMS opt-in information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Only Floors may use cookies, pixels, analytics technologies, and similar tools to operate and improve our website.

These technologies may help us:

Remember website preferences

Understand how visitors use our website

Analyze website traffic

Measure advertising performance

Determine how visitors found our website

Improve website functionality

Improve our marketing and customer experience

We may use third-party analytics or advertising platforms that use cookies or similar tracking technologies.

You can control or disable cookies through your browser settings. Some website functionality may not operate correctly if cookies are disabled.

7. Advertising and Analytics

We may use online advertising and analytics services to understand website activity and measure the effectiveness of our advertising campaigns.

These services may receive technical information such as device identifiers, IP addresses, browser information, pages visited, and advertising interactions.

SMS opt-in information and consent are excluded from information shared for advertising or marketing purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

Unauthorized access

Unauthorized disclosure

Loss

Misuse

Alteration

Destruction

We limit access to personal information to persons and service providers who reasonably need access to perform legitimate business functions.

However, no internet transmission, website, electronic storage system, or communication platform can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services

Maintain customer and business records

Manage estimates and projects

Maintain opt-in and opt-out records

Meet legal or regulatory requirements

Resolve disputes

Protect our business and customers

Information that is no longer reasonably required may be deleted or anonymized in accordance with our business practices and applicable law.

10. Your Privacy Choices and Rights

You may contact Only Floors to request that we:

Update or correct your personal information

Provide information about the personal information we maintain about you

Delete certain personal information where applicable

Stop sending promotional emails

Stop sending SMS communications

Update your communication preferences

To unsubscribe from SMS messages, reply STOP to any Only Floors text message.

To request assistance regarding SMS communications, reply HELP.

You may also contact us directly using the contact information below.

Opting out of marketing communications will not prevent us from sending communications that are reasonably necessary to provide services you requested or complete an existing transaction where permitted by law.

11. California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Depending on applicable law, these rights may include requesting access to, correction of, or deletion of certain personal information.

Only Floors will not discriminate against you for exercising privacy rights available to you under applicable law.

12. Children's Privacy

Only Floors' services and SMS messaging program are intended for adults.

We do not knowingly collect personal information from children under 13 through our website.

Our SMS messaging program is intended for persons 18 years of age or older.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Only Floors is not responsible for the privacy, security, content, or practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on this page with an updated effective date.

15. Contact Us

Questions about this Privacy Policy, your personal information, or the Only Floors SMS program may be directed to:

Only Floors

Website: https://theonlyfloors.com/

Phone: (916) 232-0682

For SMS assistance, reply HELP to an Only Floors text message.

To discontinue SMS messages, reply STOP.

SMS Privacy Statement

Mobile information, SMS opt-in data, and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.