Effective Date: September 2, 2026

These Terms & Conditions (“Terms”) govern your use of the Only Floors website, services, and SMS messaging program.

By accessing theonlyfloors.com, submitting an inquiry or estimate request, or using our services, you agree to these Terms.

Participation in our SMS messaging program is optional and subject to the SMS terms described below.

1. About Only Floors

Only Floors provides flooring-related products and services, including flooring consultations, estimates, measurements, product selection, flooring sales, flooring installation, flooring replacement, and related services.

Information provided through our website is intended for general informational purposes.

Submitting a website form or requesting an estimate does not by itself create a binding construction, installation, or sales contract.

Specific project terms may be governed by a separate written estimate, proposal, purchase agreement, or contract.

2. Estimates and Project Information

Customers may request estimates, measurements, consultations, or information regarding Only Floors products and services.

Preliminary prices or estimates may change based on factors including:

Actual measurements

Material selections

Product availability

Installation requirements

Subfloor conditions

Required preparation

Site conditions

Delivery requirements

Customer-requested changes

Additional work discovered during the project

Final project scope, pricing, payment terms, warranties, and other project-specific requirements may be stated in a separate written agreement.

If a signed project agreement conflicts with these general website Terms regarding that specific project, the signed project agreement will control.

3. Only Floors SMS Messaging Program

Only Floors operates an SMS messaging program to communicate with customers and prospective customers who have provided appropriate consent.

By affirmatively opting in to SMS communications, you authorize Only Floors to send text messages to the mobile telephone number you provided.

Depending on the consent you provide and your relationship with Only Floors, SMS messages may include:

Responses to flooring inquiries

Estimate request follow-ups

Appointment scheduling

Appointment confirmations

Appointment reminders

Measurement scheduling

Quote and proposal follow-ups

Project scheduling information

Project status updates

Customer service communications

Requested flooring information

Product or service information

Promotional offers or marketing communications when separately authorized

Consent to receive marketing SMS messages is not a condition of purchasing any goods or services from Only Floors.

4. Message Frequency

Message frequency varies.

The number of messages you receive will depend on your inquiry, appointment activity, project status, communication preferences, and whether you have separately consented to promotional communications.

5. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge fees for sending or receiving SMS or MMS messages according to your wireless service plan.

Only Floors is not responsible for charges imposed by your wireless carrier.

6. How to Opt Out

You may cancel SMS communications from Only Floors at any time.

Text STOP to opt out.

After you send STOP, you may receive a final confirmation message confirming that you have been unsubscribed.

After your opt-out request has been processed, you will no longer receive messages from that SMS program unless you subsequently provide consent to receive messages again.

Other commonly recognized opt-out requests may also be honored where supported by our messaging platform.

7. Customer Support and HELP

For assistance with the Only Floors SMS program:

Text HELP for help.

You may also contact:

Only Floors
Phone: (916) 232-0682
Website: https://theonlyfloors.com/

8. Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS delivery is subject to effective transmission by your wireless carrier and network provider.

Only Floors cannot guarantee that every message will be delivered or delivered within a particular period of time.

9. Supported Carriers and Devices

Participation in our SMS program requires a mobile device capable of receiving text messages and service from a participating wireless carrier.

SMS services may not be available on all devices, carriers, networks, or geographic locations.

10. Age Requirement

You must be 18 years of age or older to participate in the Only Floors SMS messaging program.

By opting in to receive SMS messages from Only Floors, you represent that you are at least 18 years old and are authorized to use the mobile number you provided.

11. SMS Consent

Providing a telephone number to Only Floors does not by itself constitute consent to receive marketing text messages.

Where SMS consent is required, Only Floors will request affirmative consent through an authorized opt-in process.

Consent to receive marketing text messages is voluntary and is not required as a condition of purchasing goods or services.

SMS consent applies only to the messaging program or communications for which the customer has provided consent.

12. SMS Privacy

Only Floors respects the privacy of its SMS subscribers.

Mobile information, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Information may be processed by service providers acting on behalf of Only Floors when necessary to operate our messaging services.

For complete information regarding our privacy practices, please review our Privacy Policy:

https://theonlyfloors.com/privacy-policy/

13. Privacy Policy

Your use of our website and SMS program is also subject to the Only Floors Privacy Policy.

Privacy Policy:
https://theonlyfloors.com/privacy-policy/

The Privacy Policy explains what information we collect, how information is used, our use of cookies and tracking technologies, our data security practices, your privacy rights, and our policy concerning SMS opt-in information.

14. Website Use

You agree not to use the Only Floors website:

For unlawful or fraudulent purposes

To submit false or misleading information

To attempt unauthorized access to our website or systems

To interfere with website security or operation

To introduce viruses, malicious software, or harmful code

To misuse our forms or communication systems

To impersonate another individual or organization

We reserve the right to restrict website access when reasonably necessary to protect our customers, website, or business.

15. Website Content

We make reasonable efforts to provide accurate information on our website, but website content may occasionally contain errors or become outdated.

Product descriptions, availability, photographs, pricing, specifications, and other information may change.

Flooring colors, textures, patterns, and finishes displayed electronically may differ from actual products because of:

Lighting

Photography

Screen settings

Manufacturing variations

Dye-lot variations

Natural material variations

Customers should review actual samples and applicable product specifications when making final product selections.

16. Intellectual Property

Unless otherwise indicated, the content of the Only Floors website, including its text, graphics, photographs, logos, designs, and layout, belongs to or is licensed to Only Floors and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, republished, distributed, sold, or commercially exploited without appropriate authorization.

17. Third-Party Services

Our website may integrate with or link to third-party services, including communication providers, scheduling platforms, payment services, analytics providers, social media platforms, or other websites.

Only Floors does not control independent third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.

18. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or free of technical errors.

We may modify, maintain, suspend, or discontinue website functionality when reasonably necessary.

19. Limitation of Website Liability

To the fullest extent permitted by applicable law, Only Floors is not responsible for indirect, incidental, special, or consequential damages resulting solely from access to or use of the Only Floors website.

Nothing in these Terms is intended to exclude consumer rights or legal obligations that cannot lawfully be excluded.

Project-specific rights, responsibilities, warranties, and remedies may be governed by a separate written agreement.

20. Governing Law

These Terms are governed by the laws of the State of California, except where federal law or another applicable law requires otherwise.

Nothing contained in these Terms is intended to waive rights available to consumers under applicable state or federal law.

21. Changes to These Terms

Only Floors may update these Terms periodically.

Updated Terms will be posted on this page with a revised effective date.

Continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

22. Contact Information

For questions regarding these Terms, Only Floors services, or the Only Floors SMS messaging program, contact:

Only Floors

Website: https://theonlyfloors.com/

Phone: (916) 232-0682

SMS Support: Text HELP for help

SMS Opt-Out: Text STOP to unsubscribe

Privacy Policy:
https://theonlyfloors.com/privacy-policy/